About the studio Bukit Bintang, Kuala Lumpur

A watch repair studio built around documentation, not guesswork.

Sorrow Time Studio Sdn. Bhd. is a Kuala Lumpur workshop focused on mechanical and quartz watch repair. We record what we see at intake, measure what we can before opening the case, and provide a clear service log at handover.

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Founded

2021

Focus

Repeatable process

Handovers

Log and readings

What “quiet precision” means

A method that stays calm even when a watch arrives in uncertain condition.

Care-first

We start with non-invasive checks and measured data.
We provide written estimates before any paid work begins.
We replace parts only after approval and record what changed.

Address

Lot 10 Shopping Centre, 50 Jalan Sultan Ismail, Bukit Bintang, 50250 Kuala Lumpur, Malaysia

+60 3 2162 7419 [email protected]

Policy

No cosmetic work unless requested

Polishing and refinishing are opt-in and quoted separately when applicable.

Communication

Confirm before proceeding

If findings change after opening the case, we pause and ask.

Our studio principles 🧩

We are not a volume counter. We work in measured batches so each watch can be checked, documented, and tested without rushing.

Documentation as a standard

Every intake

We photograph condition, record serial markings when visible, and write a concise intake summary. On completion, you receive a service log and timekeeping readings relevant to the work performed.

What you get

Intake ID, estimate, scope confirmation, final readings

Why it matters

A clear record helps future servicing and resale conversations.

Transparent estimates

We quote after diagnostics. If parts are uncertain, we present options and timelines, and we do not proceed without approval.

Scope confirmed before work begins
Parts proposed with rationale when needed
Turnaround shared as a range, not a promise

Care-first handling

We handle cases, crystals, and bracelets with protective methods to reduce incidental marks. Cosmetic refinishing is optional and never assumed.

Some wear is part of a watch’s history. We respect that.

Measured testing

For mechanical watches, we record timing readings that match the service scope. For quartz watches, we verify function and electrical health where applicable.

Readings depend on model and condition

Local, accessible service

We operate in Kuala Lumpur and accept drop-offs at Lot 10 Shopping Centre. Walk-ins are welcome; scheduling helps us prepare intake time.

Visit or schedule

What we repair and what we avoid 🧷

We service a wide range of modern and vintage watches. If a request falls outside our safe scope, we will tell you early and help you decide the next step.

Common work we handle

Typical

Mechanical servicing, regulation, and function checks
Quartz battery service and diagnostics
Gasket and crystal replacement when feasible
Bracelet sizing and clasp adjustments

Practical note

For water resistance, we can only test when the model design and condition allow a meaningful result.

Requests we may decline

Safety-first

Work that risks structural damage without proper parts support
Requests to misrepresent a watch’s originality or provenance
Unsafe modifications that compromise sealing or function

If we cannot responsibly perform a service, we will explain why during intake and return the watch in the same condition we received it.

Meet us at intake, not at the guesswork

Bring your watch to the studio for a documented intake. We will confirm symptoms, run baseline checks, and provide a written estimate you can accept or decline.

Condition photos and intake ID
Clear scope and approval before work begins
Service log on completion

Next step

Use contact details below or schedule an intake visit.

+60 3 2162 7419 [email protected]

Lot 10 Shopping Centre, 50 Jalan Sultan Ismail, Bukit Bintang, 50250 Kuala Lumpur, Malaysia

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