A few essentials at a glance. Detailed answers are below.
Do you work on both mechanical and quartz?
Yes. We handle mechanical, automatic, hand-wind, and quartz. Scope depends on model condition and parts availability.
Will you start work immediately?
No. We diagnose first and provide a written estimate. Paid work begins only after you approve the quote.
How long does it take?
Typical turnaround is 7 to 21 days, depending on the service and any required parts.
Contact
If you contact us, we use your details only to respond and arrange service. See our Privacy Policy for details.
Questions are grouped by intake, pricing, repairs, and after-service care. If your question is model-specific, an intake check is the fastest way to get an accurate answer.
We photograph condition, record identifying details, confirm symptoms, and run baseline checks that do not require invasive disassembly. You receive an intake summary with an ID.
If opening the case becomes necessary to quote accurately, we will explain what is required and why.
Walk-ins are welcome during mall hours. Scheduling is recommended if you want extra time for symptom discussion, or if you are bringing multiple watches.
After diagnostics, we provide a written estimate. If parts are required, we list the options and expected lead times. No paid work starts until you approve.
If anything changes after opening the case, we pause and confirm before proceeding.
We work on mechanical and quartz watches across many brands. Serviceability depends on movement condition, parts availability, and prior modifications.
Practical note
If a watch has non-standard parts or severe corrosion, we may recommend a limited approach or refer you to a specialist.
We can replace gaskets and test water resistance when a watch’s construction and condition allow. Results depend on case integrity, crown/tube wear, crystal fit, and prior damage.
We will explain what we can test and what the limits are for your specific model.
We avoid unnecessary polishing. Cosmetic work is available only when requested and approved, and we discuss the trade-offs (material removal, edge softening, original finish).
After service, we record measured readings across a set of conditions appropriate to the watch. The goal is to verify stability and detect issues that might appear only after sustained running.
Mechanical
Multiple positions with dated notes
Quartz
Function verification and current draw checks when applicable
Results are shared in a concise service log at handover.
A few steps that help us diagnose quickly and keep your watch’s story intact.
If it stopped
Do not force the crown. Bring it as-is so we can observe the current state.
Tell us what you observe: stopping, running fast/slow, date issues, moisture, crown feel, or any impact event.
Specific examples help us test the correct functions first.
We quote for the work that matches your goal. If you want “accuracy only” versus “full service,” the approach and cost differ.
We write the agreed scope into your estimate.
Once you approve, we proceed with controlled handling and documented checkpoints. If we find a surprise inside, we pause and contact you.
No pressure, no rushed decisions.
At handover, we share the service record and timekeeping notes, plus guidance for winding, wear, and water exposure based on your model.
A clear ending, with documentation you can keep.
These notes can help you choose between an intake check, a regulation, or a full service. If you want a price range first, our pricing page lists typical starting points in MYR.
If your watch has an unknown service history, an intake check is the safest first step. It lets us quote based on measurements, not assumptions.
Recommendation: start with intake and estimate
If the watch runs consistently fast or slow but functions normally, regulation may be appropriate. We document before and after readings.
Recommendation: regulation after baseline checks
Phone
+60 3 2162 7419
Call for intake timing and parts questions.
Location
Lot 10, Bukit Bintang
Easy drop-off inside Lot 10 Shopping Centre.
If a question here does not match your case, an intake check gives us the right baseline to advise without guessing.
Next step
Schedule a drop-off, or walk in during mall hours. We will confirm symptoms and provide an estimate you can accept or decline.
If you contact us, we will use your details only to respond and arrange service. See our Privacy Policy for details.