Terms of Service

By accessing or using this website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use this website.

You must be at least 16 years old to use this website. If you are under 16, you may not submit information through our forms or contact channels on this website.

Sorrow Time Studio Sdn. Bhd. provides watch repair and maintenance services in Kuala Lumpur, Malaysia. Our services may include, depending on model and condition, intake inspection, diagnostics, battery replacement, movement servicing, regulation, gasket and crystal replacement, and timekeeping testing with documentation.

Information on this website is provided to explain our process, typical scope, and how to contact us. Any service estimate or repair scope is confirmed in writing after we evaluate the watch. Availability of parts and timing can vary by brand, model, and condition.

Unless explicitly stated in writing, we do not represent or claim that we are an authorized service centre for any specific watch brand.

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

• Do not attempt to gain unauthorized access to the website, our systems, or any accounts.
• Do not scrape, crawl, or harvest content or data from the website without our written permission.
• Do not impersonate another person or misrepresent your identity when contacting us.
• Do not upload or transmit malicious code, or attempt to disrupt the site’s security or availability.

All website content, including text, design, logos, icons, and layout, is owned by Sorrow Time Studio Sdn. Bhd. or licensed to us and is protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to access and view the website for your personal, non-commercial use. You may not reproduce, distribute, publish, or create derivative works from our content without our prior written consent.

This website is provided on an “as is” and “as available” basis. While we aim to keep information accurate and up to date, we do not warrant that the content is complete, error-free, or suitable for your specific purpose.

We do not guarantee uninterrupted availability of the website. We may update, suspend, or discontinue any part of the website at any time.

Repair outcomes and timekeeping performance depend on many factors including the watch’s age, prior service history, parts condition, and wear patterns. Any estimates, typical ranges, or timelines shown are informational and may not reflect your specific watch.

To the maximum extent permitted by applicable law in Malaysia, Sorrow Time Studio Sdn. Bhd. will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the website.

To the extent that we are found liable for any claim arising from or relating to the website, our total aggregate liability will be limited to RM 200.

This limitation applies only to the website and website-related issues. Separate written terms may apply to any paid repair work, including job cards, estimates, or service documentation provided at intake or upon approval.

You agree to indemnify and hold harmless Sorrow Time Studio Sdn. Bhd., its directors, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your misuse of the website, your violation of these Terms, or your infringement of any rights of a third party.

This website may reference third-party services used for analytics and advertising when you consent to cookies. We are not responsible for the content, policies, or practices of any third-party websites or services. Your use of third-party services is governed by their own terms and policies.

Our handling of personal data is described in the Privacy Policy, including cookie categories, advertising disclosures, retention periods, and your rights.

These Terms are governed by the laws of Malaysia. Any disputes arising out of or relating to these Terms or the website will be subject to the exclusive jurisdiction of the courts located in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Before filing a formal claim, you agree to contact us and attempt to resolve the issue informally. Please provide a clear description of the concern and any relevant details.

If informal resolution is not successful within 30 days, either party may proceed in the courts of Kuala Lumpur as described above.

We may suspend or terminate your access to the website if we reasonably believe you have violated these Terms, attempted to compromise the website’s security, or used the website for unlawful purposes.

We may update these Terms from time to time. When we make material changes, we will provide notice on the homepage at least 14 days before the changes take effect. The “Last Updated” date at the top of this page will also be revised.